What is your cancellation policy?
Advanced rental charges are NOT refundable
unless notice of cancellation is received one (1) week prior to the date of your event.
Cancellations within the one-week period will
result in the loss of your initial down payment. Remember, once items
are reserved for you, these items cannot be rented to anyone else. Late
cancellations could result in our inability to rent these items to other
customers.
How far in advance should I place my order?
To guarantee availability, we recommend that you place your order
as soon as possible. Availability varies according to the season and
day of week.
What about changes in my order?
Additions to your order are welcome but they are subject to availability.
Cancelling specific items may be subject to the same policies as the
cancellation of your entire order.
Do you deliver or do I pick up the rental equipment?
Delivery and pick up are available at a nominal fee within our local delivery area.
Delivery/pickup charges quoted are for ground floor drop off at a mutually
convenient place. If delivery/pickup is to be made to a specific floor
or an area requiring additional labor time, additional charges may apply.
Will the rental equipment be set up and taken down?
Set up and take down service is available at an additional charge. These arrangements must be made prior to delivery or pickup.
What is my responsibility for equipment return?
All rental items should be together in a single location for pickup.
Tables and chairs should be broken down, stacked and ready for pickup.
All China, silver, glassware, etc. should be rinsed, free of food and repacked
in the containers provided. Be sure to count all the items with our representative,
you will be charged for missing equipment. Linens should be
refuse-free and dry to prevent staining and mildew. Avoid exposure to wax and please
do not place linens in plastic bags for return to prevent mildew.
Items not meeting these conditions will be subject to additional charges.
What if something is broken, damaged, or missing?
Responsibility for rental equipment remains with the customer from the time of
pickup/delivery until the time of return/pickup.
Please be sure all equipment is protected from the weather and secured when
not in use. Damage due to exposure to the elements will result in additional charges.
Please return moonwalks clean! When it rains do NOT use moonwalks. Cover the motors and
fold moonwalk in half to protect from dirt and water exposure.
Do you have a damage waiver for rentals?
Damage Waiver's are required for all rentals. This covers some breakdowns of equipment during rentals (circumstances to be reviewed by management). Does not
cover abuse, theft, or loss of items.
