20934 I-45 North * Spring, Texas 77373 * 281-651-6666

Rental FAQ’s

How do your rental rates work?

Rental Rates quoted are for the weekend. Long term rates must be arranged in advance. Rental Rates are based on time out, whether used or not. To avoid additional charges, rentals are due back on Monday mornings by 10:00 a.m. unless other arrangements have been made.

Are deposits required for rentals?

We require 50% of your total rental charges be paid at time of rental reservation to guarantee your items will be available on the date you requested. Balance for rental must be paid seven (7) days prior to your event.

What methods of payment do you accept?

Rental and security deposits may be paid with cash, check or credit card. We accept American Express, Master Card, and Visa.

What is your cancellation policy?

Advanced rental charges are NOT refundable unless notice of cancellation is received one (1) week prior to the date of your event. Cancellations within the one-week period will result in the loss of your initial down payment. Remember, once items are reserved for you, these items cannot be rented to anyone else. Late cancellations could result in our inability to rent these items to other customers.

How far in advance should I place my order?

To guarantee availability, we recommend that you place your order as soon as possible. Availability varies according to the season and day of week.

What about changes in my order?

Additions to your order are welcome but they are subject to availability. Cancelling specific items may be subject to the same policies as the cancellation of your entire order.

Do you deliver or do I pick up the rental equipment?

Delivery and pick up are available at a nominal fee within our local delivery area. Delivery/pickup charges quoted are for ground floor drop off at a mutually convenient place. If delivery/pickup is to be made to a specific floor or an area requiring additional labor time, additional charges may apply.

Will the rental equipment be set up and taken down?

Set up and take down service is available at an additional charge. These arrangements must be made prior to delivery or pickup.

What is my responsibility for equipment return?

All rental items should be together in a single location for pickup. Tables and chairs should be broken down, stacked and ready for pickup. All China, silver, glassware, etc. should be rinsed, free of food and repacked in the containers provided. Be sure to count all the items with our representative, you will be charged for missing equipment. Linens should be refuse-free and dry to prevent staining and mildew. Avoid exposure to wax and please do not place linens in plastic bags for return to prevent mildew. Items not meeting these conditions will be subject to additional charges.

What if something is broken, damaged, or missing?

Responsibility for rental equipment remains with the customer from the time of pickup/delivery until the time of return/pickup.

Please be sure all equipment is protected from the weather and secured when not in use. Damage due to exposure to the elements will result in additional charges.

Please return moonwalks clean! When it rains do NOT use moonwalks. Cover the motors and fold moonwalk in half to protect from dirt and water exposure.

Do you have a damage waiver for rentals?

Damage Waiver's are required for all rentals. This covers some breakdowns of equipment during rentals (circumstances to be reviewed by management). Does not cover abuse, theft, or loss of items.

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